At Neustaedter’s, we take every precaution to protect both you and your jewelry. When a diamond is left with us for appraisal or repair, we document its unique identifying characteristics by creating a detailed diamond “plot,” which maps the stone’s natural inclusions and features.

We also invite you to view your diamond under the microscope so you can see these characteristics yourself and verify them before leaving your piece with us. This process ensures complete transparency and gives you peace of mind that the diamond you receive back is the exact same one you brought in.

For over 60 years, our reputation in St. Louis has been built on honesty, trust, and expert jewelry care.

Yes. One of our specialties is creating custom jewelry. Whether you have a vision for a completely original piece or would like to redesign heirloom jewelry, our team can guide you through the design process from concept to finished piece.

Yes. Neustaedter’s offers a wide selection of engagement rings and diamonds, and we also specialize in custom engagement ring design. Our team can help you select the perfect diamond or create a completely unique ring.

Yes. Neustaedter’s offers a full range of professional jewelry repair services including ring sizing, prong repair, stone tightening, chain repair, polishing, and restoration. Repair times vary depending on the type of work needed and the complexity of the piece. When you bring your jewelry in, our team will evaluate it and provide an estimated timeframe for completion.

Yes. We are happy to professionally clean your jewelry and check the settings free of charge. Regular cleaning and inspection help maintain the beauty of your jewelry and ensure that stones remain secure. We recommend having your jewelry cleaned and inspected at least every six months.

Yes. Neustaedter’s does offer professional jewelry appraisals. Because our primary focus is on custom design, repairs, and client services, appraisal appointments may be limited. We recommend contacting the store to discuss your piece and schedule a time with one of our jewelry professionals. Who needs appraisals? Any person or entity that needs a jewelry appraisal for insurance protection, for estate distribution, tax settlement, charitable contribution or divorce settlement. Anyone that has questions about their jewelry, diamonds, pearls, colored gemstones, watches, antique jewelry, or jewelry repairs.